Store Policy
Customer Care
At The Chrono Vault, we believe that every customer deserves a thoughtful and personalised experience. Whether you're new to watches or a seasoned collector, our goal is to offer honest guidance, attentive service, and reliable after-sales support. As an Authorised Dealer for all the brands we carry, we are committed to ensuring that your timepiece not only meets your expectations, but continues to serve you well over time. We are always happy to assist with any questions or concerns in-store, while our online support is just an email or message away.
From helping you choose the right watch to guiding you through warranty service or care advice, we’re here to support you every step of the way — with respect, professionalism, and a genuine passion for horology.
Privacy & Safety
At The Chrono Vault, we are fully committed to protecting your privacy in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore. When you shop with us—whether in-store or online—you entrust us with your personal information, and we take that responsibility seriously.
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All personal data collected is used solely for the purpose of fulfilling your orders, providing customer support, and enhancing your shopping experience. We do not sell, share, or disclose your personal data to third parties, except where necessary to complete your order or as required by law.
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Information We Collect:
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We may collect the following types of personal data when you use our website or shop with us:
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Full name
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Contact information (email address and phone number)
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Shipping and billing addresses
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Payment details (processed securely via Stripe or PayPal — we do not store your card details on our website)
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Any correspondence or messages you send to us (e.g. via email, contact forms, or chat)
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Device information and browsing behaviour (via cookies or analytics tools, where consented)
Our online store is secured with industry-standard encryption, and all payments are processed securely through trusted third-party providers: Stripe and PayPal. These platforms handle your credit card and payment details directly and securely, and we do not store or have access to your full payment information.
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By using our website, you consent to the collection, use, and disclosure of your personal data as described in this policy. If you have any questions about how your information is handled, please don’t hesitate to contact us.
Payment Methods We Accept
- Credit / Debit Cards (Processed through Stripe)
- PAYPAL